Officer – Chargeback – Commercial Bank of Qatar – Get Job

Officer – Chargeback – Commercial Bank of Qatar

The primary responsibility of the staff is to ensure seamless day-to-day operations in line with scheme

regulations along with approved SOP and SLA.

Ensure all the processing of credit, debit, pay card, acquiring & issuing chargeback settlement are action in line with scheme regulations and internal TAT.
Resolve / respond to queries and escalations received from CBQ secured channels / CRM and merchant in a timely manner.
Ensure chargeback queue ageing is monitored proactively and execute further chargeback rights in need basis on a timely manner.
Ensure thorough validation is carried for all chargeback related documentation.
Good hands on experience in VISA, MasterCard and Diner systems.
Well versed in dispute handling reason codes.
Ensure dispute tracker is maintained accurately. Prepare MIS for management reporting.
Complaints are highlighted to line manager and resolution is provided.
Daily review and clear the outstanding entries from proof sheets to avoid any financial loss.
Handling all activities assigned by the line manager and department head.
Complies with company policies, procedures and standard of ethic, integrity and scheme regulations.

Career Level:	Mid Career
Degree:	Bachelor’s degree

Banking