Doha | Qatar

Officer – Chargeback – Commercial Bank of Qatar

Job Detail

  • Career Level Others
  • Experience Any
  • Gender Any
  • Industry Other Options
  • Qualifications Other
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Job Description

The primary responsibility of the staff is to ensure seamless day-to-day operations in line with scheme

regulations along with approved SOP and SLA.

  • Ensure all the processing of credit, debit, pay card, acquiring & issuing chargeback settlement are action in line with scheme regulations and internal TAT.
  • Resolve / respond to queries and escalations received from CBQ secured channels / CRM and merchant in a timely manner.
  • Ensure chargeback queue ageing is monitored proactively and execute further chargeback rights in need basis on a timely manner.
  • Ensure thorough validation is carried for all chargeback related documentation.
  • Good hands on experience in VISA, MasterCard and Diner systems.
  • Well versed in dispute handling reason codes.
  • Ensure dispute tracker is maintained accurately. Prepare MIS for management reporting.
  • Complaints are highlighted to line manager and resolution is provided.
  • Daily review and clear the outstanding entries from proof sheets to avoid any financial loss.
  • Handling all activities assigned by the line manager and department head.
  • Complies with company policies, procedures and standard of ethic, integrity and scheme regulations.

Job Details

Posted Date: 2021-01-27
Job Location: Qatar
Job Role: Banking
Company Industry: Banking

Preferred Candidate

Career Level: Mid Career
Degree: Bachelor’s degree


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Required skills

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